Privacy Policy

Latest update: January 2023

Introduction

This Privacy Statement explains how information about you is collected, used and disclosed by ONEBCG. This Privacy Statement applies to information we collect when you use our mobile application or when you otherwise interact with us.
We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as sending you a notification). We encourage you to review the Privacy Notice whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information collected by Scanning a Document:

Your First Name, Last Name, Age, Date and Place of Birth, Gender, Nationality, Nationality Name, Height, Eye color, Address.
Scanned Document Data. i.e Driver License Number, Height and Width of DL, Credit Card Number, CVV, Expiration date, Date of Issue, Document Number, Credit card processing network, Credit Card Issuer, Expired/ Non Expired, Scanned ID Images, Face Image, Passport Card Number, Passport Issued Date, Passport Expiry Date.

Information collected automatically when you use the Services:

Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
Device Information: We collect information of the device in which you have access to our services, including the operating system, hardware model, Version, Unique Device identifiers, as well as actions performed by the users while accessing our services.

Use of Information

We may use information about you for various purposes, including to:

Provide, maintain and improve our Services;
Respond to your comments, questions and requests and provide customer service;
We use automatically-collected information to enable us to analyze how often users use parts of the Services and to monitor trends, usage and activities, so that we can make the Services appealing and relevant to as many users as possible, and customize and improve those Services.
Send you technical notices, updates, security alerts and support and administrative messages;

Sharing of Information

We may provide your personal information to affiliates that provide services to ONEBCG with regards to our Service; such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.

Retention of Data

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
ONEBCG will also retain Device Captured Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Data Security

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Data Privacy

Children below the age of 16 may provide their information only if a parent or guardian has given its consent to do so, in accordance with applicable law. If you have reason to believe that a child below the minimum age has provided personal data to Recover Chargeback through using any of the above-stated services without the necessary consent, please contact us at support@recoverchargeback.com.

Third Party Tools

We use other websites/third party tools to provide you with our service. ONEBCG USA LLC (hereinafter referred to as “Recover Chargeback”) has no control of such third party service tools and you agree that these are not under our control nor are they subject to our Privacy Policy and other Legal Terms. These will likely have their own privacy policies and legal documents to which you can go-through and agree to their policies before using the service. We have no responsibility for such tools and tend to use such tools solely for your convenience. You acknowledge that your use and access of our service using these tools is solely at your own risk.

Recoverchargeback may disclose personal data solely with the following categories of third parties:

Provider	Service	Personal data that may be shared
AppliedRecognition/ID-Card-Camera	Detects an ID card in a camera view and returns the de-wraped image of the ID card. Scans PDF417 barcode on the back side of an ID card.	Scanned Documents
GymShark/ios-card-scan	SharkCardScan is a Credit/Debit Card scanner built using Apple's Vision Framework. It allows you to quickly implement a card scanner inside of your own app.	Scanned Documents
AppliedRecognition/AAMVA-Barcode-Parser-Apple	Parse barcodes on North American ID cards encoded using AAMVA standard.	Scanned Documents
Mattijah/QKMRZScanner	Scan MRZ (Machine Readable Zone) from identity documents (passport, id).	Scanned Documents

Questions or Concerns

Should you have any questions regarding this Privacy Policy, your privacy as it relates to the use of the services, or the protection of the personal data Recover Chargeback holds about you, please contact us via email at support@recoverchargeback.com. We seek to promptly resolve any concerns you may have.